# PTZ Extreme - Joystick rotated 90°

A small batch of PTZ Extreme \[BPI\] have left factory with joystick rotated 90°.  
The fix for this is two steps:  
• add the serial number to our database of 'rotated joysticks'  
• connect device to internet and update it (it will automatically get a new profile)

#### Known serial numbers

<div id="bkmrk-in-our-database%2C-the">In our database, these serial numbers are currently registered for compensation of a rotated joystick:</div><div id="bkmrk-%E2%80%A2-449196-%E2%80%A2-449195-%E2%80%A2-"><div>• 449196</div><div>• 449195</div><div>• 449198</div><div>• 449194</div><div>• 449192</div><div>• 449167</div><div>• 449165</div><div>**• 449139 (didn't have it - &gt; fixed)**</div><div>**• 449137 (didn't have it - &gt; fixed)**</div><div>**• 449136 (didn't have it - &gt; fixed)**</div><div>• 449134</div><div>• 448975</div><div>• 448979</div><div>• 448978</div><div>• 448977</div><div>• 448974</div><div>• 448929</div><div>• 448926</div></div><div id="bkmrk-">  
</div><div id="bkmrk-notes%3A-the-three-hig">Notes: The three highlighted ones were changed in a customer remote session today from not having rotation to having rotation, so they are confirmed fixes.</div><div id="bkmrk-at-least-one-other-s">At least one other serial, 448976, was discovered to have the serial marked as 'rotated' but was a perfectly fine controller until the update screwed it up. This has been fixed.  
  
</div>#### Procedure to handle devices:

<div id="bkmrk---find-the-serial-nu">- Find the serial number</div>#####   
Joystick function correct -&gt; Is the serial number on the list?

<div id="bkmrk-yes--%3E-danger%2C-do-no"><span style="color: #ff2600;">Yes -&gt; DANGER, do NOT update the hardware profile, that will install a hardware profile with a rotated joystick for a controller that doesn't need it. Ask SKAARHOJ to remove that serial number from the list first before you can safely update.</span></div><div id="bkmrk-no--%3E-no-problem%2C-yo"><span style="color: #77bb41;">  
No -&gt; No problem, you can update the hardware profile without risk. The controller is "normal"</span></div>#####   
Joystick is rotated -&gt; Is the serial number on the list?

<div id="bkmrk-yes--%3E-great%2C-just-u"><span style="color: #77bb41;">Yes -&gt; Great, just update the hardware profile, enter the Settings tab and refresh a few times while the controller is online (green tower in top corner), go and restart the hardware manager and you should find that the joystick works right again</span></div><div id="bkmrk-no--%3E-contact-skaarh"><span style="color: #ff2600;">  
No -&gt; Contact SKAARHOJ and tell them that </span><span style="color: rgb(224, 62, 45);">this serial needs to be on the list because it has a rotated joystick. After the serial has been confirmed added to the list, you can proceed as with the "Yes" above</span>.</div><div id="bkmrk--2"></div>#### Offline devices:

<div id="bkmrk-the-%27rotate%27-hardwar">The 'rotate' hardware profile is sent from the server to devices with serial numbers on the list. For this reason you should follow the procedure above - and then get the device online.  
We do not use a downloadable hardware profile file as this could be spread to all devices.</div><div id="bkmrk--3"></div>