Troubleshooting
Troubleshooting scenarios and things to try.
Blue Pill Controller Showing Unknown
If the Blue Pill or Blue Pill Inside controller is showing in the panels sections of the Home scr...
Blue Pill panels boot animation during startup.
Should my BPI product have an animation during startup ? Below is a table summarising the sta...
"Customized" tag in Mapping on Home Page
This documentation has been moved. Please consult the Reactor manual at https://docs.skaarhoj.com...
No Lights on Panel
If your panel is not lighting up as it should, but everything else seems like it is working as ex...
No Selectable Devices for an Added Device Core
On occasion a supported device is not showing up as an option to add to the Blue Pill panel. In t...
Panel Not Displaying Connected Switcher
If after setting up your controller and connecting it to a switching device, your Skaarhoj panel ...
PTZ Extreme - Joystick rotated 90°
A small batch of PTZ Extreme [BPI] have left factory with joystick rotated 90°.The fix for this i...
Reflash Blue Pill devices
If your Blue Pill device has become totally unresponsive - you cannot contact it in any way - the...
Reset and Reboot Procedures
Have you tried turning the device off and on again? Sometimes all that is needed is a reboot. Th...
Unable to Login In
"If you enter the correct username and password, but are left in a loop on the login screen." So...
Unable to Update Device Cores/Packages/OS
Scenario: When trying to do an update or load a new Device Core, Package, or Operating System (u...
UniSketch Panel Displaying Weird in Simulator Tab
If your UniSketch panel is displaying weird in the Simulator tab, it may be due to old firmware o...
Uploading Device Cores/Packages/OS from Offline
All device cores, packages, and SkaarOS can be loaded from offline onto the Blue Pill. The indivi...
Fixing System Manager Fallback mode
System manager might enter a fallback mode if the current skaarOS version is not compatible with ...